Scalable range of services
We offer you the greatest possible flexibility in the implementation and development of your outsourcing approach.
- Outsource the IT infrastructure: With calculo as 'Software as a Service' (SaaS), the IT infrastructure is provided by Proximus Luxembourg SA services, a CSSF-certified service provider. Proximus Luxembourg SA ensures that the software satisfies all the security and confidentiality requirements of Luxembourg’s Financial Supervisory Authority.
- Outsource the whole or part of the overall process: With calculo as 'Process as a Service' (PaaS), the infrastructure as well as the administration of the fee and revenue management process is outsourced to us.
Benefits at a glance
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Hosting and application management
- No investment and operating costs are incurred for setting up an in-house IT infrastructure. This makes a low entry price possible
- Reduced operational risks. The installation and maintenance of the system are carried out directly by us, the manufacturer
- Benefit from the expertise of our application specialists who can quickly and cost-effectively monitor, maintain and adapt the software configuration for you
- Reduced fault recovery- and downtime through active monitoring and intervention by our experts
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Process management
- Improved process quality, stability and agility through scalable process automation and process outsourcing
- Cost savings and cost transparency, compared to in-house solutions, through the reduction of capacity utilisation fluctuations and reduction of fixed costs
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What you can expect from our hosted calculo software solutions
- All advantages of the calculo software
- Availability: Proximus Luxembourg SA assures 24/7 availability of the web-based software they host
- Scalable service spectrum
Service spectrum
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Hosting
- Operating the infrastructure, including:
- Provision and maintenance of the system environment and the calculo operating system, in a banking-industry-standard-certified data center
- Installation of calculo software updates
- Basic application support
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Secure connection to the system through the “calculo Client”
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Transparency through:
- Compliance with a Service Level Agreement (SLA) that guarantees system performance, storage capacity, security management, backup and restore services
- Regular reporting regarding SLA compliance
- Regular billing of services
- Operating the infrastructure, including:
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Technical application management
- System configuration and administration:
- User configuration and administration
- Adaptation of standard calculo configurations to suit your needs, for instance adapting to new types of fees
- Quarterly activity planning and coordination of activities, including change requests, upgrades and system optimisations
System monitoring:
- Monthly system integrity checks
- Monitoring and analysis of system messages and initiation of corrective action where required
- Data quality monitoring while importing interfaces
- System configuration and administration:
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Process management (PaaS)
- Establishing processes:
- Identifying your requirements: we study your requirements in cooperation with you and configure processes in line with your needs
- Knowledge transfer to your staff
- Guidance on the introduction and implementation of new calculation methods
- Data management:
- Configuring data imports and exports
- Importing data from customers and service providers, including data quality monitoring
- Data maintenance, including the maintenance of master, customer, reference, fund, product and movement data
- Initiation of measures to resolve data quality problems, as required
- Administration of contract and condition data, including mapping of condition agreements and contracts within the calculo system
- Checking the plausibility of condition data
- Automating data flows:
- Data transfer via standard interfacesEnsuring the calculation is correctReconciliation of results with historic or external data
- Results reporting
- Settlement follow-up and dispatch of calculation outcomes (credit notes, invoices) to customers by post or email Optional integration of the service user in the billing approval process
- Establishing processes:
For what kind of companies is this offer of interest?
Financial services companies, including:
- Asset managers
- Custodian banks
- Private banks
- Transfer agents
- Clearing houses and
- Other financial services providers
